Carol John-Carbon, RN, MSN, recuerda su carrera de casi 25 años como enfermera en BronxCare como un punto de partida y de avance para ella. "BronxCare me ha formado y nutrido, dándome la oportunidad de hacer lo que mejor sé hacer: atender a los pacientes de la mejor manera posible y colaborar con nuestro personal para lograr este objetivo", declaró la Sra. Carbon.
La Sra. Carbon se incorporó a BronxCare en el año 2000 como enfermera del personal médico/quirúrgico. Rápidamente se ganó la reputación de ser una cuidadora comprensiva y una persona sociable, lo que claramente le valió el ascenso a coordinadora adjunta de Cuidados de Enfermería y, posteriormente, a directora de Enfermería de la Unidad Pulmonar del piso 15. Under her leadership, this unit became a model in terms of its highly empowered staff, key patient care initiatives, and high patient satisfaction levels. These programs contributed to many success stories throughout the years, a further source of pride to Ms. Carbon. Among these successes were the many patients weaned off ventilators and discharged to their home settings or transferred to rehabilitation facilities.
The COVID pandemic also presented a major challenge for Ms. Carbon. “We worked tirelessly and heroically in collaborating with our physicians and staff in caring for seriously ill patients, often having to take on the extra role as a substitute family member since no outside visitation was allowed,” stated Ms. Carbon.
In December 2021, Ms. Carbon’s BronxCare career further advanced through a promotion to her current position as Director, Patient Care Services, Ambulatory Care. She is overseeing Nursing practices throughout the BronxCare network; more than 150 RNs, LPNs, medical assistants, and patient care technicians are now under her supervision. Ms. Carbon has also become increasingly involved in improving the structure and standardization of the outpatient practices to maximize patient satisfaction. “We are continually striving to make the patient experience a seamless one from registration to the actual visit, discharge, and beyond,” stated Ms. Carbon. She also frequently makes rounds throughout the BronxCare network to keep staff engaged at the highest possible level.